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| Our
Live Arrival Plus 48 hours Guarantee
We
guarantee that your corals will arrive alive, healthy and pest-free, AND stay
alive at least 48 hours after delivery. This is a longer warranty than
many local pet stores offer because our livestock is far more hardier and ships
better than wild caught corals. Occasionally a coral will arrive dying
or dead (DOA). Be sure to notify us by phone or fax within 48 hours.You must either
email us notifying us of a problem with a coral, within the first 48 hours after
you receive your order. After we are notified, we might instruct you
to mail the coral & rock, and packing materials back to us by Priority US
Mail ($3.00). You must include all of these items for full credit. Scientific
Coral will then credit you in full for the same item on your NEXT order, and you
won't be charged for reshipping that item (calculated as the last shipping
item, not the first).
DOA's after 48 hours will not be considered. DOA items will be replaced
only with the same items. Or, if you wish, we will
reship the same item before your next order, and you pay for the cost of reshipping.
All other shipping rules would still apply. You
will find other coral suppliers that say they guarantee their corals and fish
for a longer period of time. But our feeling is, at some point the livestock dies
not due to shipping, but due to the conditions of the new owners tank. We think
our guarantee allows plenty of time to acclimate after shipping. Guaranteeing
corals beyond 48 hours would result in us having to charge higher prices to cover
losses from customers tanks that were not up to high standards. In the end, you
would pay more for corals. We think it is fairer to our customers who worked hard
to create a healthy tank. All
Rights Reserved Scientific Coral Corp® 1996, 1997, 1998, 1999, 2000, 2001,
2002, 2003, 2004, 2005, 2006 |